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From: Andrew James Roberts
To: umang26@bantu.com
Subject: Natwest incompetency
Fri, 03 Nov 2000 10:55:40 +0000
Dear Sir/Madam,

"... poor service, bad management, and incomptetent bureaucracy, gross mistakes and customer dissatisfaction.."

I cannot agree more with the strong message that your website giving. I am a post-grad studying in Aberystwyth in Wales, and many people who have fell victim to the rigidity and bureaucratic pettifoggery that Natwest epitomize. I am now changing banks as two incidents were the final straw. I can honestly say that lit the people (student and non student) who are with Natwest are dissatisfied. It is only through their own sense apathy that they make a stand against it. Obviously, one has the choice to simply find another bank, but is it really fair that Natwest continue their in such a manner, unchecked? What can be done?

Regards, A. Roberts

From: ihatenatwest
To: umang261@hotmail.com
Subject:
Tue, 02 Jan 2001 23:07:41 -0000
Hi Umang

One of my colleagues sent the link to your web site to me this evening. I'm somewhat surprised that I had not heard of your plight from an "internal" source. Yes you've guessed it, I'm a Natwest employee. One of more that 20 years standing I might add. I've always been (and hopefully will remain) one of the Banks front line troops. Either face to face or on the telephone discussing my "specialist subject" of business lending.
Anyway, to the point of this mail. Steady deterioration in the quality of customer service and ever increasing beaurocracy has not only disillusioned the poor customer but has also taken its tool on the he Banks staff who are ever more frustrated and weary due to the fact that they are unable to provide a quality service with the restrictive tools provided. Gradual removal of empowerment to people such as myself who have the experience and demonstrated ability is an even stronger factor. Delivery of common sense approach banking is all but dead albeit that it remains latent in those of us who remember and have the interpersonal and technical skills to carry it out if allowed to do so. Nowadays, I'm sorry to say that I work for an organisation whose so called middle management simply live in constant fear of being userped by somebody younger, cheaper and far less experienced. Top management is (and always has been ) untouchable and untouched by the common employee. This is an organisation where the troops carry out the function of passing customers and paperwork from pillar to post (and back again). Most are now brainwashed (I'm sorry to say) into thinking that this is the he way to get things done. Those of us who know (or remember) that there is a better way go unheard and despite how loud we shout, we never seem to get past the early stages of management because they're working on a somewhat different agenda!!!
Why do I choose this employer? I hear you ask. Well, like many others, I've simply had enough but I refuse to leave without what I consider to be a decent payout.
Yes, they are a bunch of deceitful, underhanded and callous bastards who would take great delight in releasing me from service and would use the content of this mail to achieve just that. At the end of the day, I have a family to support.
You have illustrated a sand and sorry situation. You are but one voice echoing the millions of silently screaming customer and staff affected by this industry as a whole. I for one, applaud your nerve in constructing and maintaining this site. Can I suggest that you incorporate another page to include correspondence such as this.

From: Stefan
To: Umang261@hotmail.com
Subject: poor NatWest service
Tue, 9 Jan 2001 15:20:11 + 0100 (MET)
Hi
Looking for a service point all I found is your site!
I can tell you NatWest service is very poor. I try to get back 125 pounds which were falsely deducted from my account while using a foreighn cash machine. Since I live abroad I have to use mail, fax or phone to claim back the money. So far noone answered all my requests at a London branch. The matter is going for months now!
Where can I complain? Court, the media??
Best wishes,
Stefan
From: Christine Smith-Evans
To: umang261@hotmail.com
Subject: FW: natwest attitude on women
Tue, 30 Jan 2001 23:58:45 + 0000
i have just come across your web page and i am amazed at the amount of work you have put in to it. there is so much to take in and note. what you have written on your front page is fantastic! i have been a customer of natwest since the start of my business in 1972 and i am still going strong with out the support of natwest. i have been on the receiving end of an an attitude problem between the bank managers and i since 1992. it has been so bad, for so long, to long in detail now but if you could send me back some details of the sort of things that would help you in your cause i will be happy to send some info back to you. in answer to your forth coming question, no i could not even change branch or go to another bank my bank manager keeps blocking any move. i just keep hoping that i can sit it out and he'll go first. its now got to the point that all though i am the senior signiture on the account and hold all the resonsibility of the bank account it is better if i talk to the manager through my son. if i request help on behalf of our company he all ways says no! if my partner and son, ask its ok. my track record is not taken in to account. i'll be interrested to hear from you. christine@floralthemes.co.uk
We originally started posting complaints from consumers as of Winter 2001. But due to legal proceedings in WIPO and changes of email addresses, we stopped posting. After winning the case against Natwest in WIPO, we are starting the process of posting letters as of September 2001.
From: Paul and Chris
To: Natwestfraud@aol.com
Subject:
Thu Aug 16 13:36:40 2001
Country: United Kingdom
Royal Bank of Scotland destroyed my business and my credit rating When I tried to get ir sorted they did not return calls nor answer letters.They informed us in Oct of last year that we had been granted the funds to expand to larger premises . The banks exact words were you have the money . We went and bought several items only to be summararily told it was a mistake Result DD not paid resulting in charges from the companies and the bank . Loss of premises for expansion purposes , now have deplorable credit rating and a lot of hard work for nothing - not to mention stock and fittings we had to sell at a loss . Because all this has affected our credit rating we cannot even open a new account! Banking ombuds man says they have to have the opportunity to out it right - well they are a damn site slower doing that than piling on the charges ! They appear to be refusing me a new cheque book despite a request several weeks ago - though of course they have not had the courtesy to inform me of the reasons why . What makes me laugh is that they can !
write of millions owed by a large firm because of animal testing well the shareholders don't need to worry they'll easily make it up on the small business man

Postcomments: Yes

From: Margaret A. Harrington
To: Natwestfraud@aol.com
Subject: Please Help
8/20/2001 14:39:26 W. Europe Daylight Time
My father left a trust for his grandchildren (3) with the National Westminster Bank located at 67 Maple Road, Surbiton, Surrey KT6 4QT. My children have not received money for many years. The Youngest, now 16 is eligible for a lump sum for her college tuition. How can I go about finding our what is going on with this trust. Why do I not hear from the bank. On reading your web page I am extremely concerned. We were banking on this money for Victoria's tuition.
Sincerely,
Margaret Harrington
From: Farid
To: Natwestfraud@aol.com
Subject:
8/22/2001 17:57:35 W. Europe Daylight Time
Hi
I came across your site by accident. I am just another customer, disgusted by the attitude and culture of this Bank. Briefly, I deposited a sum of money in my Natwest account, which was misappropriated .
It took me months to get them to refund, and we are still squabbling about the actual amount.Meanwhile, they are putting penal charges on me, and sending me rude letters.
I have tried to find out a `competent` authority to escalate the matter within the bank, all I can get out of them is a telephone no. ( 0800 505050).
(Un)surprisingly, I have found everyone, form customer services to debt collection not, to the High Street Branch ( Ealing) ,resisting my efforts to find a higher authority to address this issue. They all seem to be well versed and extremely competent in withholding this trivial bit of information.

The amount in question wasn`t very large (2000) and made me miss out on an important event that I had kept that money for.

It was matter of principal that I have been chasing this affair, I did write to the Fin. Ombudsman but did not receive a reply. Not sure whether to trudge on or give up, especially after reading about your plight.But what can I do next, if anything? regards,

Farid Khan

From: Kell Walker walker@bankfraud.com.au
To: Natwestfraud@aol.com
Subject:
8/28/2001 12:39:59 W. Europe Daylight Time
Name: Kell Walker

phone: +418 888 006

Country: Australia

Comments: Great site

From: Emma Hutley
To: Natwestfraud@aol.com
Subject: Mortgage rip off
8/28/2001 12:39:59 W. Europe Daylight Time
I feel that I am being really ripped of by Natwest over my mortgage. Once interest rates started dropping I couldn't decide why mine wasn't until I found out that their variable rate has little to do with the base rate. If I op to get out of the mortgage I have to pay about 4500 and they wont transfer me to one of their cheaper mortgages with Natwest without paying the redemption.

Do you know what I can do about this?

Thanks Emma

From: James Sulley
To: Natwestfraud@aol.com
Subject: Natwestfraud Domain Name Dispute
Thu, 30 Aug 2001 1:45:19 PM Eastern Daylight Time
Congratulations on winning your Domain Name dispute

One of the Arts of life is learning from experience; firstly from ones own experience
and secondly from the experience of others.

Having obtained a Print of the WIPO case details held at Geneva in Switzerland, I have read it carefully. It is good to see that you have obtained a capable American attorney, to represent your interests in a dispute with a UK Bank.

Before continuing to expose the Twohorned Yeti, I need time to digest the WIPO website Panel decision details.

 

From: paulhaberlin@ukgateway.net
To: Natwestfraud@aol.com
Subj:
9/12/2001 12:20:55 W. Europe Daylight Time
Nat west bank has given my personal banking details out to a third party telling them all my recent transaction who they were paid to and how much. They are a complete waste of time....
Help? Postcomments: Yes
From: fame_97@hotmail.com
To: Natwestfraud@aol.com
Subj:
9/14/2001 00:20:50 W. Europe Daylight Time
I have placed a link to your site on my own site exposing the illegal acts of the NatWest and its lawyers Denton Wilde Sapte. Please feel free to link to my site at www.fame97.human-rights.org. We are doing what we can for Human Rights at the grass roots. I think this week someone had bigger ideas! With best wishes to all supporters of our campaign for freedom and justice.
From: Richard_Bellot@Yahoo.com
To: Natwestfraud@aol.com
Subj:
10/4/2001 14:35:44 W. Europe Daylight Time
I have had a similar experience except with the TSB. They accepted forged and bogus documents as authority to plunder all of my own and my company. s assets (in total over GBP 300,000).
I completely agree that solicitors / barristers exist (on both sides) primarily to rip you off, but also to blame the other when a complaint is made.

Not that it will come as much comfort, but I don't believe the system has as much a racist bend as maintaining the . good old boy" network. At the end of the day I felt completely without support (from expensive lawyers and solicitors) - the TSB who refused to answer questions even though they were prepared as interrogatories and promised responses.

The fact the Justice Park ruled that a bank, even through forgery (all be it not their own) has "some authority" therefore has all authority is a pretty scary thought.

In my case my father who was company secretary and partners went on to forge many documents from loans to company returns, inland revenue salary declarations, credit lines, stock transfer deeds, etc.

In the end I feel that I was mostly guilty of not living in the UK!

My matter is now with the fraud squad. Although there is virtually no chance that I will ever see my assets again I hope that a form of retribution can be achieved.

I am sorry to hear of your hard battle.
From: www.smajba@hotmail.com
To: Natwestfraud@aol.com
10/7/2001 19:24:13 W. Europe Daylight Time
I have massive complaint against the NatWest Bank.

It involves collusion, conspiracy to pervert the course of justice. 'rigging a trial '. Deliberately implicating my wife into accepting responsibility for debts they KNEW she had nothing to do with.

It is quite the most shocking story, almost unbelievable , but I assure you absolutely true.

What can we do about it ?

John Austin e-mail smajba@hotmail
From: scott.taylor@optionsemployment.com
To: Natwestfraud@aol.com
Subj:
Mon, 15 Oct 2001 6:48:28 AM Eastern Daylight Time
Ive only had my account 4 months and i have had a nightmare, first when opening up my account i waited a month for my card then when i tried to add my wife to make it a joint the lost all my personal details, maiden name , password copy of passport and bills and my account number( TWICE ) ive stopped items on my account and they have gone through.

I even got charged a 50 missue fee for going over by 2 pence, and then to top it of this week my wifes cards finally turned up 2 months sfter application and i was called a liar by a member of staff and phone calls i have made , i have been told they have not registered. they have cost me a fortune when i asked if i could pay cash in the morning to pay a cheque they agreed, now this morning they told me no, called me a liar saying no one wopuld have said that and then said '' YOU ARE LYING MR TAYLOR NO ONE HEAR SAID THAT YOUR A LIAR '' and when i tried to compain they just fob me off. There customer service is non existant and they are very rude .
From: "Roger"
To: Natwestfraud@aol.com
Subj: natwestfraud.com - excellent!
Sat, 27 Oct 2001 3:53:45 PM Eastern Daylight Time
Well done!

I'm having a dreadful time with this awful bank at present! After 14 years with them their service and lack of any help or support to this customer has driven me away. As soon as I can I'll be moving banks to one that actually values their customers. (if there is such a bank!)

I can't express how much contempt I now have for this greedy grasping organisation, at present hate is a work that's a mild description of how I feel about them!! What I'd like to know is how I can get back at them though, revenge burns deep at the moment!

Keep up the good work - I'll be back to read more!!

Best wishes

Roger
From: www.smajba@hotmail.com
To: Natwestfraud@aol.com
Subj:
Sun, 28 Oct 2001 8:55:06 AM Eastern Standard Time
This is a terrific website.

Congratulations.

Any help I can give to call to account the criminals running the NatWest Bank you can absolutely depend on me .

I can relate to the NWB engaging in a criminal conspiracy to deliberately implicate my wife into accepting responsibility for loans they KNEW she had noyhing to do with.

They colluded with a firm of corrupt lawyers to make it seem that she was a client of that firm, and that they had given her independant legal advice.

When evidence was produced to prove that this was not the case, they then 'rigged' the trial by corrupting my wifes own lawyers, by suppressing all of the damning documentary evidence and by blocking key witnesses from being examined under oath

This case is now waiting to be heard by the European Court of Human Rights

It is a clear violation of Article 6 which guarantees the Citizen a right to a fair trial.

My wifes corrupt lawyers are also to be investigated by the Legal Services Ombudsman.

This is a truly shocking case. Quite apart from Alexander and Wanless failing to answer letters, it must also be recorded that Younger, Goodwin and Mathewson will not answer letters either.

What I cannot understand is, how the hell do they get away with it ? Surely they cannot bribe and corrupt everyone, or can they ?

Keep up the good work.

John Austin.
From: drat2000@yahoo.co.uk
To: Natwestfraud@aol.com
Subj:
11/11/2001 13:02:08 Pacific Standard Time
Name: ANON

Country: United Kingdom

Comments: A very interesting site . I am have been an employee of RBS for 12 years, leaving school.
At the end of the day all banks are business and aim to screw as much profit out of their customers & staff ( this is understandable ) However I do feel the RBS was one of the better ones .. We were a modern bank that had grown considerably due to better customer service and innovative products.
However since our supposed take over of Natwest I have become greatly concerned, I work in a large department and it feels more like Natwest have taken over RBS . NW employees seem to thrive on Bueraucocy , Due to our growth we had an atomosphere where the culture was " get it done " they seem unable to do anything unless somebody has given them 5 process manuals and offers them a pay rise before hand . NW seems to have the view that they have always doen it their way and always will with no desire to improve.. As soon as my share schemes come into fruition I will be leaving banking.
From: fame_97@hotmail.com
To: Natwestfraud@aol.com
Subj:
11/18/2001 11:30:23 Pacific Standard Time
Name: Paul Talbot-Jenkins

phone: 01572 811175

Country: United Kingdom

Comments: For details of my dealings with the National Westminster Bank go to www.fame97.human-rights.org where evidence of perjury by the banks solicitors is displayed and the route by which they steal property and create unfounded debts.

I have placed a link there to your site, I hope this is OK.
From: lawrence.murray
To: Natwestfraud@aol.com
Subj: Charges
11/19/2001 13:21:23 Pacific Standard Time
The Royal Bank of Scotland almost destroyed my business because of charges and broken promises.
I have a banking horror storey which I will publish soon depending on a meeting I have with them at the end of this month. Watch this space.

LM
From: lawrence.murray
To: Natwestfraud@aol.com
Subj: Charges
11/19/2001 13:24:09 Pacific Standard Time
I ran a small a small company from the 70s to the mid 90s and my biggest drawback was not my competitors but my bank. You've guest it, The Royal Bank Of Scotland. The problem?        Charges
Never explained, never forewarned, Just into my account and took them. I was working to pay bank charges. I have a banking horror storey that's just about to break after I,ve spoken to them.

LM
From: kgcomm@aol.com
To: Natwestfraud@aol.com
Subj:
11/28/2001 12:35:23 Pacific Standard Time
Name: Ken Gronbach

phone: 860 347 6626

Country: United States

Comments: I am currently in the throws of a protracted lender liability legal battle with Citizens Bank of Connecticut. I would appreciate hearing from any one with similiar experiences with this bank especially as it relates to CRA.

Postcomments: Yes
From: apig@look.ca
To: Natwestfraud@aol.com
Subj:
12/24/2001 01:56:08 Pacific Standard Time
Name: John Ashworth

phone: 905-888-4727

Country: Canada

Comments: I arranged for the wire transfer of the balance in my Natwest account on November 23rd 2001.The first faxed wire transfer was lost by the Bank. It has now been sent 4 times and I have have made 4 trans Atlantic telephone calls and I have made 8 facsimile communications but the funds have not arrived in my Bank in Canada.

Today is December 24th,2001 and I do not have the money I was relying on for Christmas.

Postcomments: Yes
From: bradley jeremy
To: Natwestfraud@aol.com
Subj: RBOS ahhhhhhh!!!!!!!!!!!!!!!
1/3/2002 10:40:50 Pacific Standard Time
I've just spent several hours on the phone with the RBOS and I feel equipt with the ability to murder.

RBOS offer low cost motor insurance(huh) which they claim is a special deal offered to their royalties customers.

Sounds good, only after starting your policy do you start getting mail from Direct Line.

If you ring Direct Line you find you'll get a lower quote.

So, you cancel your policy within the 14 day cool of period.

They deny you canceled it, carry on charging you, charge you a admin fee for talking to their representatives and then threaten, in their first letter since acknowledging the cancelation, to hand your account over to a debt recovery firm. This also incurs a admin fee and a 8% fee for early cancelation.

Thank you for letting me vent my anger, you have probably saved my cats life.

Keep up the good work.

P.S. You should have asked for four million!!
From: good4sumthin@aol.com
To: Natwestfraud@aol.com
Subj:
1/13/2002 05:09:33 Pacific Standard Time
Country: United Kingdom

Comments: As a member of the Natwest/RBS i would like to think that you will be as thorough in your priase for the way the majority of staff (some of whom are brothers,sisters mums & dads of the very people reading this website)are committed and very dedicated to delivering excellent customer service.

Our new and very customer focused customer complaints procedures far exceed the excpectaions of the FSA and our customers, when it comes to putting right our mistakes.

You must have very good reason to go to these lengths and you have my fullest support in your quest for justice, as long as your intenions are equaly just, and without prejudice to all the hardwork, honest & customer service focused staff members at NatWest.

You will be surprised just how far we've come in such a short space of time.

Dave Plange Staff Member RBS/NatWest.
From: arycraft@hotmail.com
To: Natwestfraud@aol.com
Subj:
1/14/2002 20:14:53 Pacific Standard Time
Name: Peter Olude

phone: 02086329244

Country: United Kingdom

Comments: RE: Nat West Bank
To whom it may concern,

I am writing to you to complain about Nat West Bank. I am a customer at Nat West Bank and so is my wife Naomi Olude I have been with Nat West Bank since 1999. Today on the 15/1/2002 I was unable to use my Solo card to book an important business Flight from London to Nice (France) via the Easy Jet Website Online, even though I was previously instructed that online booking form would accept my Solo Card under the Switch Heading, fortunately I was able to phone Easy Jet and make the booking over the Telephone But the point here is: This is just one of the many Inconviniances that I have to contend with on a weekly bases because Natwest will not give me a Credit Card, Nat West will not give me an over draught Limit.
So now I am drawing my own conclusions about Nat West and about the United Kingdom. I am a Freelance Musician/ Producer/ Audio Engineer., and it appears that because I lived in Holland for 5 years with my Dutch wife since I have returned to England I have Low Credit or No Credit. My wife and I were unable to get a 100% Mortgage in 1999 and 2000 as we planned to .We nearly got ripped off for 3000 pounds By a crooked Mortgage consultant who helps people who have just got off the boat, who promised us he could get us a 95% Mortgage, well lucky for him and us I managed to get our 3000 pounds back from him otherwise he'd be in a wooden box now and I'd probably be serving a life sentence do you understand.
When my wife and I took a business trip to the USA in December 2000 for a Recording Deal we actually had to buy some Crappy old French Renault because we were refused the possibility to hire a car on our Solo Cards..sorry Solo Cards just don't carry that kind of weight. and have you ever tried getting round Los Angeles for 3 months with out a car.its not practical or as Spok would say its Illogical.
Recently my whole computer system Crashed and after re-installing it I had to reinstall Norton Anti-Virus my Virus protection programme because I don't have a Credit Card It has now been about 3 weeks and My virus Definitions Update Service is still not in order because I have to correspond with Symantec Via E-mails and as you know any other kind of money transaction with Internet Based Companies is always slower especially when using online Commerce is the New/Modern/Better way of getting things done quicker. Oh but I forgot Britain is still about 20 years behind the rest of the world in E-Commerce.
Do you realize when I was in the USA I discovered that there are many Banks and Credit Card Companies that give people a fresh start just like that.example you could be as poor as hell and born in Compton or the South Bronx yet all you need is $200 Dollars in your account and a Fixed Address and You will be given a Credit Card if you apply for it. Now if you want you can check what I have just told you with any American who knows about Banking and finance and Credit. In America everyone can become President.
I could go on and on for 50 or so pages telling you about the kind of rediculas inconveniences that I find myself up against in this country..but I think you have got the point by now. So what am I going to do about it.well obviously as a song writer/Musician and Rapper I have written extensive Lyrics about how it feels being treated as a third Class Citizen in the United Kingdom.and the pen is mightier than the sword that has been proven, the fact that I can articulate with considerable detail should be apparent by this letter.
What do I want from you ...nothing I'm simply not staying here in England long enough to let this get to me I have found other places in the world other financial Institutions other Property Situations and other Countries where I can make a much more prosperous life for myself and my wife. So you will never see me sleeping on the street living in cardboard boxes, broken by a Fascist Dictatorship which hides behind and pretends to be a democracy I will be out of here long before that ever happens to me.
So now if you check my Bank record you will see that I'm not making an effort to save money anymore in your bank, that's why I have taken the money out of my First reserve Account, you can close it if you like, I will soon closing down my ISA Account and naturally I will be soon closing down my Current Account and ceasing to do business with Nat West.
I just thought you might like to know

Sincerely,
Peter Olude
One really dissatisfied Customer

Peter Olude
From: caroleann7@hotmail.com
To: Natwestfraud@aol.com
Subj:
1/23/2002 08:54:55 Pacific Standard Time
Name: Mrs Ray

Country: United Kingdom

Comments: Totally appauled at the level of service offered by Nat West. I have been a customer for 25 years, but not for much longer. Twice I have had my direct debits stopped too soon leaving me with no insurance cover on my property. When I ask who the managing director was, i was told that if i tried to contact him he would'nt speak to me any way.
From: baker.family@virgin.net
To: Natwestfraud@aol.com
Subj:
Wed, 20 Feb 2002 2:19:11 AM Eastern Standard Time
16, Lodersfield,
Lechlade,
Glos.
GL7 3DJ
20 02 2002

Managing Director
Coutts Jersey Ltd
23-25 Broad Street
St Hilier Jersey
JE4 8ND
Dear Sir,

I have been sent a document (copy enclosed) which I am required to sign before money from a Trust set up by my Uncle can be released.

I am quite shocked that Coutts Jersey Ltd should except me to sign this document. I seem to be being asked to indemnified the Bank against their own incompetence and negligence. Do you not carry insurance for this kind of thing? I certainly cannot take out insurance to indemnify myself against your incompetence. Can I assume that Coutts Jersey Ltd are so incompetent that they are not considered an insurable risk?

I am certainly not writing Coutts a blank cheque and will required details of all costs and fees. They seem to have taken a huge amount of time at each stage. They have lost my deceased Uncle' s Will ( and several months later have done nothing to rectify this) and as a reaction now send all the post by costly special delivery even when it is reproducible at the touch of a button. It seems totally incomprehensible that you should charge fees and then take no responsibility for your actions.

As you see from this document Coutts can. t even spell . Whereas I have a computer that sorts out this kind of thing.

I can only assume that Coutts have no intention of releasing any money and that this is just a way of hanging on to it indefinitely.

In fact I feel highly insulted that Coutts should think that I might sign this document.

Yours faithfully,

Copies to Coutts Jersey And any one else who I think might be interested. I consider it my duty to inform the World that if they pay money into one of your Trust they can never get it out again.
From: baker.family@virgin.net
To: Natwestfraud@aol.com
Subj:
Wed, 20 Feb 2002 4:43:06 AM Eastern Standard Time

Further to my earlier offering. I was very interested to read the name Hamlin Slowe. I have been dealing with a Hamlin - not very impressed.
Perhaps sent to Jersey to get him out of the way.
From: baker.family@virgin.net
To: Natwestfraud@aol.com
Subj:
Wed, 20 Feb 2002 4:43:06 AM Eastern Standard Time

My brother and I are white, middle class etc etc. We are also having trouble with Coutts (formally) Natwest Jersey. Now RBOS. They are a load of conmen whatever the colour of your skin.

Like you we have also found that there are some really helpful and polite female staff, but unfortunately they are not allowed to actually do anything.
From: John Austin
To: Natwestfraud@aol.com
Subj:
Thu, 21 Feb 2002 7:04:13 AM Eastern Standard Time
You should add to your list of corrupt law firms the following.

Osborne Clarke of Bristol.
Bond Pearce of Exeter
Over Taylor Biggs of Exeter

All of these firms conspired in some way or another to pervert the course of justice in a court case which involved my wife.

You are right about the old boy network.

But it cannot go on indefinately, someone, somewhere, has got to grasp the nettle and expose the endemic corruption within the Banking and Legal professions.

John Austin
From: Jut1233456
To: Natwestfraud
Subj: advice
4/22/2002 15:32:08 Eastern Daylight Time
Dear sir,
I am currently a customer of Natwest Bank. Since Febuary my account has been accumilating charges which i believe unjust. The ATM system gave misleading reports stating that I had money that was infact not there but allowed me to withdraw. As a student this account has regular payments from family members to help me through my eductaion making me unable to accuratly keep track of how much money is infact in the account due to Natwest's misleading balance reports. In march I was horrified to see a balance of -257 pounds which after enquiring about consisted of charges. This soon increased as more cheques, direct debits and card transactions came through in the next few days.
I recieved a letter requesting my card back which i brought into the bank the next day. The letter stated that a charge of 50 pounds would be applied if i didnt bring the card back. A charge of 50 pounds was applied though as a Card Recovery Fee.
After speaking to Natwest the only solution they have given me is a minor refund off these charges and a lone to pay them back which leaves me in great finanicial difficulty and i may have to drop out of my studies to do so.
I believe these charges are unjust in reference to section 5.6 of the banking code which states:
Before we deduct interest or charges for standard account services from your current or savings account, we will give you at least fourteen days' notice of how much we will deduct.
No notice was given to me concerning these charges which had a knock on effect of my account accumilating further charges that would not have been vaild had the initial charge not been applied.

I look forward to your help
Jutsin Nichols

From: m.fitch1@ntlworld.com (m.fitch1)
To: Natwestfraud@aol.com
Subj: We know the same people.
7/5/2002 18:57:42 Eastern Daylight Time
As Andrew is involved with our organisation,and as we are running for local election in the county of N.Lincolnshire.we hope you can find the time to read our political site and link our site to yours,i'll leave that decision to you.but whatever you decide please take the time to read www.the-facts.org.uk we have tried to leave a message for us on your boards,we hope you can do this for us and Andrew.
From: grahamshaw33@hotmail.com (graham shaw)
To: Natwestfraud@aol.com
Subj:
8/3/2002 06:16:58 Eastern Daylight Time
dear sir, i dont know if this will be any use but i would be interested in your comments.

A few weeks ago i was on the internet and i saw an advert for a Natwest credit card with an offer for 5.9% lifetime balance transfer rate.

I completed the app form and gave details of the balances that i would like to be transferred to my new card (apx 2000.00 gbp) about 2 weeks later i received an email stating that my application had been passed and that i would receive my terms and conditions for my signature.

today i received my new card with a credit limit of just 300.00 gbp i contacted Nat west to ask why had i only been given a small balance limit when i had requested to transfer about 2000.00 to the new card. i was advised that the limit is set due to the information that i provided (i understand this as i work in banking as well and i also accept this) having said this i do feel misled that at no point did anyone contact me via phone/letter or email to tell me that my limit would not be high enough to cover the transferred balances the feeling that i get is that they have provided me with a credit card just to make money out of me

i contacted Nat west to advise that the card was useless to me and advised them to close it.
i told them that i wanted to complain via email but was told that they do not have this facility (ok not a problem) but the only way i could complain was to put it in writing

WHY?

could they not deal with a complaint via the telephone?

as i said i work for a rival bank and i would be most upset if i or any of my colleges were to treat a new customer in this way after my dealings with Nat west (although small) i will never deal with them again i know this is a small problem compared to the details on the web site but i would be interested in your (or indeed Natwests) comments

i will be complaining in writing to Nat west even though this is now an outdated way to contact a large company.

thank u

graham shaw.

From: DavidIrvine@itl-uk.net (David Irvine)
To: Natwestfraud@aol.com
Subj: More Nat West horror stories
8/3/2002 16:21:40 Eastern Daylight Time
I am a fellow victim of Nat. West.

I have several stories that you may be interested in. In the Early 1990's I was on Radio 4 with the head of security of Nat West. This was due to no customer security, surveillance, or insurance in Nat West branches. I doubt weather things have changed.

I have recently taken another case of incompetence to the banking ombudsman who has awarded in my favour.

I would like to put pressure on Nat West to stop charging business customers for cash transactions. I can understand that there is a transactional cost for crediting and debiting accounts with cheques, but I don't consider it reasonable to charge for pre-arranged cash withdraws.

If you are interested, feel free to email me.

Regards,

David Irvine
di@IrvineAndKozak.com
UK

From: mjgrimley@yahoo.com (John Grimley)
To: Natwestfraud@aol.com
Subj: Re: Coutts
8/19/2002 10:27:00 Eastern Daylight Time
thanks Umang -- I have a friend who has had a major problem with Coutts -- since it was taken over by Natwest. She wants to sue from the US. Do you know anyone who has done so, or any lawyers that understand the jurisdicational aspects of doing this?
Thanks very much,

John

From: "J.Macfarlane" we2at@hotmail.com
To: Natwestfraud@aol.com
Subj: Royal bank of Scotland
1/8/2003 10:20:55 AM Eastern Standard Time
I'm looking for a means of making public my complaint against RBS.
In the 90's I invested a substantial amount of money through their financial advisors. They were attentive and always there, just like a broker. They were the only point of contact. Over a year ago this all disappeared with no replies and 'we're looking into it'. Finally they advised that they do not provide the financial services I seek (on buying/selling/ transfers), leaving me stranded. The way they have distanced themselves no doubt has it's roots in my intention to sell which I assume they would never recommend as it removes their annual fees and commissions.
As an individual they no doubt anticipate I can do nothing about it. They do seem to expect banking customers to give them custody of money without risk or hassle but I need somone to keep an eye on things as I am the one at risk.
They don't like me saying that they should make it clear that they are only sales agents and that they would then leave any investor stranded and we are currently in a 'we're looking into it' mode where they have twice written to say they will eventually reply. The conclusion should be do not buy through them.

Jim Macfarlane

From: contactus@complaintinfo.com
To: Natwestfraud@aol.com
Subj:
6/8/2003 10:12:49 Eastern Daylight Time
Name: Jim Faverty

phone: 01404 41538

Country: United Kingdom

Comments: I have found and read your website with interest. I have provided a link from my website to yours concerning your feeling about NatWest/RBOS.

Would you be willing to provide a link from your websit to mine(complaintinfo.com)?

I would appreciate any support.

Jim Faverty
Stonebridge Associates
contactus@complaintinfo.com
complaintinfo.com

From: Dufferjeremy@aol.com
To: contactus@natwestfraud.com
Subj:
6/12/2003 02:57:50 Eastern Daylight Time
Name: J Tatham

phone: 01263 824689

Country: United Kingdom

Comments: Many years ago, I left some securities on deposit at Natwest St James St Derby. Without my permission they were sent to my Father In Law, then a major customer of the Bank. A fortnight after this I received a letter from the mananger asking me to sign a form realeasing them to my father in law (at another branch S Andrews Cross, Plymouth) Since I knew they had already been released, I refused to sign. My only response was to receive another form requesting the release of the securities for me to sign. These were worth, in 1974m about 10,000. All attempts to find out what became of them have failed.

From: sarlacpit@hotmail.com
To: contactus@natwestfraud.com
Subj:
6/19/2003 07:12:18 Eastern Daylight Time
Name: Anon

Country: United Kingdom

Comments: I used to be employed by the Natwest/RBS group for a sum of 5 years.

In all this time the management in the centre were horrible to me. They obstructed me from getting a promotion 7 times with out interview although I had all the necessery experience.

I worked half an hour over my shift working on a complaint. The next day I asked if i could leave early to which they said no. When i asked why they threw petty things at me. Such as you were signed off the phones for 1/2 an hour in the morning what were you doing? I was selling raffel tickets to the centre as asked by a Team Manager.

These are just a couple of complaints i have about the managers, but, the main point of me writing to you is just to point out how badly the staff get treated and that there is never any form of moral in the bank. I mean this when I say it... Customers get treated like numbers and the staff on the phone also get treated like numbers. The managers are incompetent

PS have you noticed that the new positive word they use for a complaint is a 'concern'.

PPS I have now gone to work for some other company where the pay and moral is better! And I have just cancelled my numerous accounts with the bank

Kind Regards

Anon

From: borrettn@expeditionsinenglish.com
To: contactus@natwestfraud.com
Subj:
7/1/2003 16:30:40 Eastern Daylight Time
Name: Norma Borrett

Country: United States

Comments: I would like compare some notes with you on Natwest Bank, the Courts, the Council, KPMG and the Inland Revenue. I think that the similarites between our experiences indicate something far more sinister than people are prepared to believe.

Norma Borrett

From: webmaster@citizenwatchdog.com
To: contactus@natwestfraud.com
Subj:
7/6/2003 03:01:05 Eastern Daylight Time
Name: Guy Robert Vestal

phone: 760-458-4399

Country: United States

Comments: Greetings...

My name is Guy Robert Vestal, and I run a website http://www.citizenwatchdog.com. I have been looking through search engines finding folks who have either been ripped-off, scammed, defrauded, and the like. And those websites who also assist the victims of such fraud.
I am emailing you to invite you to submit your link in our directory of folks who are either victims. or those who assist the victim. I require no recriprical link, my website is just as much a portal to send others to find help, as it is to offer help.
If you should ever choose to link us, that is just fine by me. But my main goal is to join in the fight to get the voices of the oppressed heard, as well as offer the advice and help of other websites like mine, through "how-to" articles, and other forms of content that can be provided.
I thank you for taking the time to read my email, and hope you decide to post your link to our site to increase the exposure of your cause.

Guy Robert Vestal,
Webmaster www.citizenwatchdog.com

Web Links URL...
http://www.citizenwatchdog.com/modules.php?name=Web_Links

From: batvink@hotmail.com
To: contactus@natwestfraud.com
Subj:
7/16/2003 17:16:02 Eastern Daylight Time
Country: United Kingdom

Comments: I'm glad to find that I am not alone. Although my issues are with another sector of RBOS, as a small business I am being ignored and as of today, blatantly lied to. I await with baited breath any responses from the board of directors who have received a copy of the issues to date.

From: batvink@hotmail.com
To: contactus@natwestfraud.com
Subj:
7/16/2003 17:16:02 Eastern Daylight Time
Country: United Kingdom

Comments: I'm glad to find that I am not alone. Although my issues are with another sector of RBOS, as a small business I am being ignored and as of today, blatantly lied to. I await with baited breath any responses from the board of directors who have received a copy of the issues to date.

From: raj@presidencysystems.com
To: contactus@natwestfraud.com
Subj:
10/1/2003 09:00:07 Eastern Daylight Time
Name: Rajasekaran Solaiappan

Country: United States

Comments: I am fighting Citizens Bank of Massachusetts who destroyed my business and happiness by violating normal banking rules in my case and also by committing fraud. Citizens Bank is racial, unethical and fradulent. As you have rightly said, they are using their money power and connections to cover up their fraud. I can provide all details with documetary evidence. Please let me know. I would also appreciate if you could connect all affected customers of Citizens Bank together to file a class action suit against Citizens Bank. I would also appreciate if you could provide the names of those consumer groups who had complained that Citizens Bank was refusing loan to minorites.

Thanks you,

Raj

From: alikadrove@yahoo.ca
To: contactus@natwestfraud.com
Subj:
11/13/2003 03:44:32 Eastern Standard Time
Name: Alexi Drove

Country: Canada

Comments: Royal Bank of Scotland

After 3 years of fighting with lawyer me old mum's estate was nearly complete - so took out loan with RBS ... big mistake.

Following return to North America [UK too expensive to stay in for long] I experienced promises, delays, threats, and then silence ...

I get word will settled - for the umpteenth time May 2003 - nothing from bank - another false alarm ? - phone, write, email, phone telephone banking [sweet girls - with ABSOLUTELY no influence] they promise me branch phone you!! Time difference 8 hrs - so I stay awake 24 hrs - phone telephone banking - [another sweet girl - promise supervisor will get branch to telephone] awake another 14 hours - no phone call.

I call telephone banking - enter number - your number has not been recognised - eventually get another sweet girl, I beg her to help me ... she say 'I can't do anything - your account details wont come up on my screen'.

I visit banks site - email in detail about lack of service, send fax, I phone branch - all lines constantly engaged, I phone repeatedly - engaged - in queue, on hold, engaged ... I leave message on answer machine - still nothing ... I get telephone bill for $100+ for pointless long distance phone calls. Guess what I stop phoning these idiots, you darn betcha I do cobber.

Now my nerves are wrecked and my marriage is in ruins, I wish I had never heard sweet talk of RBS - now have been left with just lies disillusion and broken promises.

Staff of RBS - lovely people - completely emasculated, [in]sincere and sacharine, when push-comes-to-shove they simply pass-the-buck and move on to next customer ... No one person is responsible, customers have no direct link to people with real influence, customer account [mis]managers NEVER the same person you delat with before ... no continuity - always starting again from start

I am considering changing name to 'Tuttle' like character in Terry Gilliams fantasy film - 'Brazil' - we are treated like afluent sheep.

Staff write in to here - sure go ahead, tell me how nice company RBS is to work for, tell me it's bank not to blame - and it fault of Alexi. Meanwhile I am ruined? Yes, go home to nice house and happy family, enjoy your Xmas: thanks to RBS, Alexi can nolonger enjoy those once treasured things ... All my life I honest man, work-hard pay bills, love life - people and god, now every day I despair ... walk along local river bank - watch life passing me by ... and fight against the urge to jump in.

In my mind I can still hear the sound of 'we are sorry your number has not been recognised - please hold ... your call is important to us - please hold .. you are presently in a queue of twenty six ... please hold as your call is important to us ...

New messages will be posted on a monthly basis.